Once you receive a confirmation email of your purchase, we will start processing your order, and tracking information will usually be available within 3 business days. The order will arrived within 5-10 business days from the issuing of the tracking. Depending on the location of your item being shipped out and the destination country, it make take up to 15-20 business days for your order to be arrived. 
We do apologize that we are unable to control any delay caused by the carrier and/or by Customs Clearance.

Tracking information is provided once the order is being processed and shipped. Please kindly note that it may take a few business days for the first tracking information status online. You may track your shipment, depending on your tracking number, with the information list:

General tracking link: www.17track.net

Any questions don’t hesitate to contact us at:
nivttdogcattoy@hotmail.com

We accept PayPal payment, Paypal accept all major credit cards (VISA, Mastercard, AMEX) .

All orders can be cancelled within 12 hours after the order has been placed. Once these 12 hours have passed, the delivery process will start and no refunds can be made.

You can cancel your order, we accept order cancellations before product processing. If the order is canceled by that time, you will get a full refund. But If the product has already been shipped out, we will unfortunately be unable to cancel the order. Thank you for your understand!

Note: You will be notified by email once the order has been sent. So it is can not to cancel the order after the goods have been shipped. If you insist that you do not want your package, you can contact us to return it after you receive it. Thank you for your understand!

If you have any question,You can contact us directly:

Email:nivttdogcattoy@hotmail.com

• Returned within 30 days of receipt
• All items in original packaging with all parts and components
•All items in new condition with no damage or cut wires
•Return/Exchange shipments must be made using the same service as the original delivery.

•We can only accept returns/exchanges from the country to which an order was originally shipped, for example, orders delivered to the US must be returned from the US

Kindly note:
We can accept your return, but not free for any reason. If there is something wrong with the quality of our products, we sent it wrong or missed it, we will give you a refund or replace the products.
But we are not responsible for these reasons, If your return is for any of the following reasons, please bear the return freight by yourself (Hope you can understand, thank you.)

• Items that have been installed or assembled

•Items that are not in the original condition and packaging

•Items that are Made-to-Order, Custom or Special Order to your specifications

•Items or packages damaged without any proof from local logistics

•Any items or style not listed on our website

Note: Return address: Please contact us and we will send you the return address once you decide to return the goods. 

Step 1: Please contact our Customer service team to start the return process with the following information:

Order number

Proof of purchase

Video or photo of the faulty product

Step 2: Insert your receipt, along with the items, back into the original packaging.

Return/Exchange Address: Please contact customer service

To return any items, please contact：

Email: nivttdogcattoy@hotmail.com