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Refund and Returns Policy

Order cancellation
All orders can be cancelled within 12 hours after the order has been placed. Once these 12 hours have passed, the delivery process will start and no refunds can be made.

You can cancel your order, we accept order cancellations before product processing. If the order is canceled by that time, you will get a full refund.But If the product has already been shipped out, we will unfortunately be unable to cancel the order. Thank you for your understand!

Note: You will be notified by email once the order has been sent. So it is can not to cancel the order after the goods have been shipped. If you insist that you do not want your package, you can contact us to return it after you receive it. Thank you for your understand! 

If you have any question,You can contact us directly:  

Email:[email protected]

 

Return & Exchange Conditions

• Returned within 30 days of receipt
• All items in original packaging with all parts and components
•All items in new condition with no damage or cut wires
•Return/Exchange shipments must be made using the same service as the original delivery.

•We can only accept returns/exchanges from the country to which an order was originally shipped, for example, orders delivered to the US must be returned from the US

Kindly note:
We can accept your return, but not free for any reason. If there is something wrong with the quality of our products, we sent it wrong or missed it, we will give you a refund or replace the products.
But we are not responsible for these reasons, If your return is for any of the following reasons, please bear the return freight by yourself (Hope you can understand, thank you.)

• Items that have been installed or assembled

•Items that are not in the original condition and packaging

•Items that are Made-to-Order, Custom or Special Order to your specifications

•Items or packages damaged without any proof from local logistics

•Any items or style not listed on our website

Note: Return address: Please contact us and we will send you the return address once you decide to return the goods. 

Refund

In case of a return, your refund will be credited to the original payment method. Shipping costs will not be refunded by us in case of returns.

Once your package reaches us, please allow 7-14 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you at your own expense. When your return has been accepted, your refund will be issued and you will receive a confirmation email.

 

How to return an item or an entire order?

Step 1: Please contact our Customer service team to start the return process with the following information:

Order number

Proof of purchase

Video or photo of the faulty product

Step 2: Insert your receipt, along with the items, back into the original packaging.

Return/Exchange Address: Please contact customer service

To return any items, please contact:

Email: [email protected]